Customer support

Cycle Race prides itself on developing partnerships with the most innovative E-Bike & E-Cargo brands in Europe. 

Our mission is to introduce these unique brands to our customers, so that they may too enjoy the great engineering and design advancements from Germany, Denmark, Netherlands, Italy, France, Austria, Belgium.

Our current E-Bike & E-Cargo brand portfolio includes:

Urwahn, Butchers & Bicycles, Coboc, Gazelle, Nihola, Chike, Mikamaro, Raleigh, Go Cycle, Babboe, Christiania, Benno, Tern, BIMAS, Urban Arrow, Cowboy

We will soon be adding other great brands like:

Velo de Ville, Iron Horse, Cago, 

For all E-Bikes & E-Cargos purchased from Cycle Race, we offer 1yr free Servicing (excluding parts) to ensure your bike remains in great condition.

We also offer comprehensive technical support facilities including:

- Bosch Diagnostic Reporting
- Full Technical Support: Bosch, Shimano, Promovec, Bafanag, Neo-Drives, Brose, Cowboy, Go-Cycle, Fazua, Mahle
- Software Updates
- Periodic Check-Ups
- Warranty Services
- Risk Assessments
- Rebuilds
- Custom Builds
- Battery Replacements for: Bosch, Shimano, Promovec, Samsung, LG, Bafang, BMZ, Go-Cycle, Fazua, Mahle
- Comprehensive Parts & Accessories

Yes that is correct, we are registered with the following providers:

- Cycle Scheme
- Green Commute Initiative (GCI)
- Cycle Solutions
- My Benefits World
- Bike2Work Scheme

If you have a voucher from any of these, come and visit us in-store to view our range of E-Bikes, E-Cargos and Bikes

Yes, depending on availability, we can offer test rides from a range of E-Bikes & E-Cargos.

Customers, ideally should book a test-ride by phoning or emailing the store directly.  An appointment based booking application will be launched shortly, which will allow customers to book test-rides online.

To test-ride any bike, a customer must submit at least one official form of identification, sign and agree to Cycle Race's Terms & Conditions for Test-Rides and leave a security deposit.

Cycle Race primarily provides technical services support for recognized, established E-Bike & E-Cargo brands.

We are unable to service E-Bikes or E-Cargos that have been customized e.g. those fitted with unsupported after-market e-conversion kits purchased from online marketplaces.  

Cycle Race is an approved service centre for Bosch, Fazua, Mahle, Go Cycle, Promovec, Cowboy and provide full technical support for other leading E-Bike technology brands including Shimano, Bafang, Brose, Neo-Drives